Shipping Policy

You will receive a notification when your order has shipped. We offer free shipping worldwide with over 30 countries, and shipping tax included. You will find the related shipping time when check out the order.

Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and public holidays in China). 

Shipping Countries

NA Area:

United States, Canada
EU Area:

United Kingdom,  France, Germany, Italy


Lead Time of Chinese Warehouses

EXPRESS SHIPPING Takes About 7-12 days
Free - orders over $20.00

* The shipping time does include the processing time. Orders are typically shipped 1-2 business days after they have been placed.


Taxes & Duties

ELENGATINE will take the custom duty, shipping tax, and VAT tax. Customers don't need to take any tax.

* Please note that these are estimates and aren't guaranteed. If you have any questions about shipping or delivery, please contact us by


1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.
3) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
4) If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.